Employer satisfactions on graduates’ English language skills in the workplace

Abstract

Employers’ feedback on the performance of new graduates is an important piece of information that universities must consider to determine the relevance and responsiveness of their curriculum, programs and services. This article reports the results of the study on evaluating the employers’ satisfaction towards English skills in the workplace of students of Electrical and Electronic Engineering, Tourism and Hospitality, and Business graduated from Hanoi University of Industry. Questionnaires were used as the main data collection instrument. 80 employers of the three above major groups took part in the survey. Research results reveal that most employers are satisfied with 4 English skills including Listening, Speaking, Reading and Writing, of which Speaking is considered the most important skill in the workplace. Some suggestions were made to improve the employers’ satisfactions on graduates’ English language skills in the workplace.